Trajectory

What I was responsible for

• Digital platform strategy, technology investment and product roadmaps
• Enterprise-scale digital programmes for government and private-sector clients, from architecture through deployment and support
• Design and development of mission-critical platforms: CRM, learning management systems (LMS), logistics, business-process automation, e-commerce and SaaS products

Technologies

Enterprise architecture

What I was responsible for

• Led the development of in-house and outsourced solutions
• Coordinated external vendors and internal teams to integrate solutions with business objectives
• Ensured seamless integration of solutions and applications across the stack

What changed

• Single-handedly built the Sales App, taking daily sales from 15 to 7,000 within three months
• Published more than 20 platforms, including over 8 in 2023
• Delivered three new mobile applications, raising customer satisfaction by 15%
• Digital-transformation projects increased customer engagement by 25%
• Integration programme reached 100% system connectivity in 2024

Technologies

Mobile applications · REST APIs

What I was responsible for

• End-to-end planning, design and deployment of web and mobile apps
• Aligning digital channels with business strategy

What changed

• Improved the online customer-service experience by 70% through business-alignment initiatives

Technologies

Mobile applications

What I was responsible for

• Operated and developed Oracle BRM and the B2C CRM portal
• Orchestrated integration changes across billing and CRM
• Built business-support tools for better decision information

What changed

• Improved system efficiency by 20% through key integration changes

Technologies

Oracle BRM · CRM portals · ITIL · TM Forum eTOM

What I was responsible for

• Managed integration projects for Zain KSA billing systems
• Analysed, designed and built new market-requested products
• Implemented customer change requests while maintaining system integrity

What changed

• Increased operational efficiency by 15% through billing integration projects

Technologies

Ericsson CBiO · Ericsson Multi-Mediation

What I was responsible for

• Designed and built web and mobile solutions for international clients

What changed

• Increased client engagement by 50%
• Improved user experience by 35% for Gear Engineering Enterprise

Technologies

Mobile applications

What I was responsible for

• Built and closed partnerships and negotiated deals
• Researched industry trends to identify expansion opportunities
• Aligned contract requirements with business operations

What changed

• Increased business growth by 25%

What I was responsible for

• IREG and TADIG testing and TAP file processing
• Designed automation for billing systems
• Managed roaming projects, including prepaid roaming offers

What changed

• Increased roaming operational efficiency by 75%
• Delivered more than 15 major roaming projects
• Billing automation work earned an “Extra-Ordinary” performance grade

Technologies

GSM roaming (TAP, IREG, TADIG) · Ericsson CBiO · Ericsson Multi-Mediation

What I was responsible for

• Lectured on Web Applications, Database Systems and Software Engineering
• Supervised undergraduate projects
• Introduced new teaching methods to encourage critical thinking

What changed

• Supervised more than 30 undergraduate projects; 8 were nominated for the National Award for Scientific Creativeness

What I was responsible for

• Developed intranet portals, including for South Sudan and the French Bank
• Integrated data from 15 economic sources into the national encyclopedia
• Software development and project delivery

What changed

• Increased digital access by 80% through new intranet portals
• Improved the encyclopedia’s accuracy by integrating 15 economic data sources