Nizar Abubaker

Experience

1. Head of Digital Platforms — Innovation Pulse

   Feb 2026 — Present

   Leading digital platform strategy — aligning technology investment, product roadmaps and engineering with company goals and growth.

2. Solution Development Consultant — Red Bull Mobile

   Jun 2022 — Feb 2026

   Ran the digital arm of Red Bull Mobile: a team of ten delivering digital-transformation projects, mobile apps and integrations with vendors and internal teams.

   • Single-handedly built the Sales App, taking daily sales from 15 to 7,000 within three months
   • Published more than 20 platforms, including over 8 in 2023
   • Delivered three new mobile applications, raising customer satisfaction by 15%
   • Digital-transformation projects increased customer engagement by 25%
   • Integration programme reached 100% system connectivity in 2024

3. Application Development Lead — Lebara Mobile KSA

   Jun 2019 — May 2022

   Led the end-to-end planning, design and deployment of Lebara Mobile’s web and mobile applications.

   • Improved the online customer-service experience by 70% through business-alignment initiatives

4. Senior IT Operations Specialist — GO Telecom (Etihad Atheeb)

   Apr 2016 — May 2019

   Operations and development for Oracle BRM billing and the B2C CRM portal at Etihad Atheeb Telecom (GO).

   • Improved system efficiency by 20% through key integration changes

5. Senior Customer Service Analyst — Huawei

   Apr 2014 — Apr 2016

   Integration projects and new products for the Zain KSA billing systems, delivered for Huawei.

   • Increased operational efficiency by 15% through billing integration projects

6. Freelance Web & Mobile Developer

   Dec 2013 — Apr 2014

   Web and mobile solutions for international clients, including Gear Engineering Enterprise.

   • Increased client engagement by 50%
   • Improved user experience by 35% for Gear Engineering Enterprise

7. Business Development Manager / Solution Architect — Banan IT

   Mar 2013 — Jan 2014

   Business development and solution architecture: partnerships, deal-making and identifying new growth opportunities.

   • Increased business growth by 25%

8. Roaming Billing Specialist / Solution Architect — Zain

   Sept 2009 — Mar 2013

   Roaming billing and solution design at Zain: IREG and TADIG testing, TAP file processing and billing automation.

   • Increased roaming operational efficiency by 75%
   • Delivered more than 15 major roaming projects
   • Billing automation work earned an “Extra-Ordinary” performance grade

9. Lecturer — Sudan University of Science and Technology

   Apr 2006 — Jun 2010

   Taught Web Applications, Database Systems and Software Engineering.

   • Supervised more than 30 undergraduate projects; 8 were nominated for the National Award for Scientific Creativeness

10. Software Engineer — National Research & Information Services (NARIS)

    Aug 2005 — Nov 2007

    Where it started: intranet portals and data integration for national research and information services.

    • Increased digital access by 80% through new intranet portals
    • Improved the encyclopedia’s accuracy by integrating 15 economic data sources

Capabilities

• Technology leadershipSetting direction, making the trade-offs explicit, and turning strategy into a portfolio of work a team can actually deliver.
• Digital transformationMapping processes, people and systems as they are, designing what they should become, and sequencing the journey so value arrives early.
• Product developmentShaping an idea into the smallest product that is genuinely useful, then building it with the team, the stack and the release rhythm to keep improving it.
• Solution architectureDesigning systems as a set of decisions you can explain: boundaries, data ownership, failure modes and the cost of change.
• Enterprise integrationConnecting legacy and modern systems through clear contracts, events and APIs — so data flows once, correctly, and can be traced.
• Cloud & infrastructureContainerised, observable, boring infrastructure — sized to the problem, not to the conference talk.
• AI & emerging technologyFinding the problems where models genuinely help, building prototypes fast, and putting the guardrails, evaluation and data plumbing around them.
• Software engineeringStill writing code — reviewing it, refactoring it, and setting the engineering standards that let a team move quickly without breaking things.
• Team building & deliveryHiring, structuring and coaching teams; building the delivery rhythm, ownership and trust that make progress predictable.

Technologies

.NET · C# · Node.js · TypeScript · NestJS · React · Next.js · PostgreSQL · SQL Server · Redis · RabbitMQ · Docker · Kubernetes · Microsoft Azure · AWS · Nginx · REST APIs · Event-driven architecture · API gateways · Identity & SSO (OAuth2 / OIDC) · Large language models · Retrieval-augmented generation · pgvector · Python · Enterprise architecture · Agile delivery · CI/CD · Observability · Web Audio API · Canvas & SVG · Oracle BRM · Ericsson CBiO · Ericsson Multi-Mediation · CRM portals · TM Forum eTOM · ITIL · GSM roaming (TAP, IREG, TADIG) · Mobile applications

Education

• B.Sc. Computer Science — Sudan University of Science and Technology2001 — 2004

Certifications

• ITIL v3 — EXIN2010
• Certified Business Analysis Professional (CBAP) · Training course
• Project Management Professional (PMP) · Training course
• Ericsson CBiO Billing & Rating · Training course
• Ericsson CBiO Experience · Training course
• Ericsson CBiO Roaming · Training course
• Ericsson Multi-Mediation (3 levels) · Training course
• Sun Certified System Administrator (Solaris) · Training course

Languages

• Arabic · Native
• English · Professional